Property Assignments

Sail Away Vacation Rentals will make every attempt to honor the particular property assignment that you selected; however, we reserve the right to change property assignments in the event of unforeseen circumstances, such as but not limited to, maintenance issues, damages from storms, sale of property, etc. If we are not able to offer comparable options to your original selection, we will issue a full refund of monies paid.

Advanced Rental Payment
You will be required to pay 25% of the total reservation cost, plus travel insurance premium if selected, at the time of booking. This amount will be applied to your final balance. If you make a reservation within 30 days prior to arrival, you must pay the entire balance at the time of booking. Advanced rental payments may be paid with all major credit cards or ACH payments, checks will not be accepted as a form of payment.

Rates
You are locked in at the rate you agreed to at booking. Rates are subject to change without notice. Adjustments will not be made to pre-existing bookings to match newly established rates or specials/promos.

Fees
All reservations will be assessed a cleaning fee, service fee, accidental damage protection fee, and applicable taxes. These fees will vary by reservation and property size. The cleaning fee covers all normal cleaning tasks upon your departure, additional cleaning fees may be applied if the property is found to be left excessively dirty. If you would like to have a clean performed during your stay, please contact Sail Away Vacation Rentals to coordinate.

Final Balance Due Date By
Your final balance will be required to be paid in full by 30 days prior to arrival. If the balance is not paid at this time, we will charge the credit card on file. Failure to pay the final balance in a timely manner will be considered a cancellation and will result in the forfeiture of all monies paid to that point.

Cancellation Policy
Any cancellation on or before the 30 days prior to the agreed upon check-in date shall result in a $50 cancellation fee. Cancellations within 29 -14 days of the check-in date shall result in the forfeiture of 50% of money paid. Cancellation within 14 days of arrival will result in forfeiture of all money paid, no refund will be issued. The only exception will be for those that purchased travel insurance, for which a claim will need to be filed with the travel insurance provider to ensure the reason for cancellation is covered in their policies.

Travel Insurance Policy
Travel insurance for your stay is available at an additional cost through Red Sky Travel Insurance. In case of certain unforeseen events, this insurance may provide reimbursement for unused, non-refundable pre-paid trip costs. Travel insurance is optional and the cost is 7.75% of your total. Please visit Sun Trip Preserver to review your state specific travel protection policy and a description of coverage. For coverage inquiries or customer service call (866) 889-7409.

Damages
The property will be thoroughly inspected upon your departure to ensure it is in the condition that it was in upon your arrival. If any damage is detected, we reserve the right to charge the credit card on file for the cost of repair/replacement + a $99 service fee. Your reservation includes an Accidental Damage Protection fee, this only covers you in the event of accidental damage that is immediately reported to our team. This is not applicable to any damages deemed unreported, malicious, or negligent.

Check In/Out
Check-in time is after 4pm Central Standard Time, and Check-out time is 9am Central Standard Time. Early arrivals and late departures may be purchased for an additional fee if the property is available for such extensions. If you are found to be in the property earlier than 4pm or later than 9am without permission from the management team, the credit card on file will automatically be charged a $75 fee.

Departure Responsibilities
We ask that you please dispose of all trash from the property, refrigerator, and trash cans and dispose of them in the appropriate area. Please load and start dishwasher.

Housekeeping and Maintenance Issues
If you find any housekeeping and/or maintenance issues upon your arrival, please report them within 24 hours so that our team may handle them accordingly. No credits, refunds, or relocations will be issued for any housekeeping/maintenance issues.

No Smoking
All properties are strictly NONSMOKING. Any evidence that a property has been smoked in will result in a fee of $250.00 charged to the credit card on file. Please remove any cigarette butts and ashes that may accumulate from smoking on the exterior of properties.

Pets
Most of our properties do not allow pets. Please ensure that you are staying in a property that is designated “Pet Friendly” if you plan to travel with a pet. Pets found in a property that does not allow them will be subjected to immediate eviction. Only one pet (dog) under thirty pounds are allowed to stay in these marked properties. There will be an additional fee of $100 applied to all reservations traveling with a pet. Please be advised that in s.